Guide

How to ask for Google reviews at the end of a service call

Short answer: ask in person, right after the customer sees the problem fixed, and hand them a QR card or text the link before you leave. Ask every customer the same way.

When to ask

Ask at close-out, while the customer is standing there and the work is fresh. Waiting a week for an email ask means most people forget.

What to say

Keep it to two sentences. For example: "Glad we got this sorted out for you. If you have a minute, a Google review helps us a lot. I can text you the link right now."

Then stop talking. Hand over the card or send the text.

Make it easy

• Use your direct review link from your Google Business Profile.
• Keep a QR card on every truck. Make one free.
• Save the link as a text shortcut on every tech's phone.

Make it a habit

Add "review card handed over" to the close-out checklist, right next to "invoice paid." What gets checked gets done.

What not to do

• Do not ask only the customers who seem happy. Google bans selectively asking for positive reviews.
• Do not offer discounts or gifts for reviews.
• Do not write reviews for customers or post them yourself.